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Archived: Heart of England Mencap DCA North

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Inspection report

Date of Inspection: 22 April 2014
Date of Publication: 2 May 2014
Inspection Report published 02 May 2014 PDF

Overview

Inspection carried out on 22 April 2014

During a routine inspection

When we visited Heart of England Mencap DCA North, we spoke with the registered manager, two team leaders, two personal assistants (members of care staff) and eight people who used the service. Speaking with these people helped answer our five questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found. If you want to see the evidence supporting our summary please read our full report.

Is the service safe?

We saw people�s care records accurately reflected their care needs. We found people�s care records were regularly evaluated and reviewed by senior staff.

We found the provider made appropriate checks on staff before they began work.

We found evidence the service learned from incidents and investigations and appropriate changes were implemented to improve the service.

Is the service effective?

People told us the care they received met their needs. They told us they had been involved in planning the care they received.

Staff we spoke with understood the needs of the people they supported and what they told us was reflected in people�s support plans.

Is the service caring?

We spoke with eight people who used the service and they were all positive about the staff who supported them. For example people told us; �Lovely staff, very friendly�, �I�d be lost without them� and �Staff are always polite and very well trained.�

Staff we spoke with were positive about their role as care workers.

Is the service responsive?

We found people were asked for their views about their care and these were acted on. We saw the provider had recently sent out a quality assurance survey to people who used the service in April 2014.

We saw care staff noticed when people�s needs changed and took action. People received help and support from other health professionals when required, such as GPs.

Is the service well led?

We found the service had an effective quality assurance system in place and any identified actions had led to improvements in the service people received.

People who used the service and staff told us they were able to speak with the manager and felt able to raise any issues or concerns they had. We found evidence improvements had been made to the service following investigation of concerns.