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Archived: Thornlea Rest Home

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF


Inspection carried out on 7 May 2013

During a routine inspection

We spoke with a range of people about the home. They included, the registered provider, some of the staff members on duty, people who lived at the home and a visiting relative. We also had responses from external agencies including social services. This was to gain a balanced overview of what people experienced living Thornlea residential home.

People were seen to be cared for in ways that suited them. Some of those we spoke with told us that they had been involved in the planning of their own care. We saw that people were given opportunities to inform staff of their personal support requirements.

We spoke individually with four people living at Thornlea. They told us they were happy living at the home and that they liked the staff team. A more in-depth discussion took place with a visiting relative, who told us they were �very satisfied� with the care and support provided by the staff. �I come most days and feel very confident with the way my relative is cared for. My relative likes living here and likes all the staff�. A resident we spoke with told us, �It�s like a home from home. I like living here�.

The provider was taking a person to a doctor�s appointment shortly after we arrived. When they came back they told us the provider always takes people for appointments. They told us, �.m, is very good, he doesn�t let you go on your own�.