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Westgate House Care Centre Good

All reports

Inspection report

Date of Inspection: 23 April 2013
Date of Publication: 26 June 2013
Inspection Report published 26 June 2013 PDF


Inspection carried out on 23 April 2013

During a routine inspection

We found that the home involved people in decisions about their care. However we also found that people's dignity was not always respected.

We found that care records were comprehensive and contained individual goals for people to achieve. One member of staff told us, "If any care worker comes here to work, we make sure the records are clear and up to date. That way anybody can read how to care for that person."

People we spoke with told us that the food they received was good. One relative said, �They do get a good meal here.� One person who used the service said that the food was �very nice�.

We found that the home had an infection control policy in place and staff had received training in how to manage and reduce the risk of infection. We saw that the home had achieved a five star food agency rating for cleanliness, meaning that people received food that had been stored, prepared and cooked in a very hygienic environment. During our inspection we also found that the home had a bad odour for the majority of our visit. People who used the service told us, �Sometimes the bedroom was cleaned but not the bathroom."

We found that staff had received appropriate training for their role and medicines were only administered by trained nurses. We saw that medicines were given to people appropriately and when they required them.

Records were comprehensive and fit for purpose, however we found that people's care records were not stored securely.