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Archived: Hampden Hall Care Centre Requires improvement

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF

Overview

Inspection carried out on 26 November 2012

During a routine inspection

People told us they were involved in their care plan and its updating. They said, �Staff provided them with choices and respected their privacy and dignity.� People told us they were provided with choices at meal times. They said there were set times for meals with hot and cold drinks provided during the day. People said the home was clean and their laundry was appropriately maintained.

We found people received the appropriate care and support that met their needs. People were provided with adequate nutrition and hydration. The premises were kept clean and there were no untoward odours. Staff were appropriately trained, supervised and appraised. There was a system in place to ensure complaints were investigated and resolved satisfactorily.