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Archived: Hampden Hall Care Centre Requires improvement

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 21 November 2013
Date of Publication: 30 November 2013
Inspection Report published 30 November 2013 PDF


Inspection carried out on 21 November 2013

During an inspection looking at part of the service

When we visited the service on the 26th and 29th July 2013 we found areas of non-compliance. We asked the provider to send an action plan within seven days outlining how they would become compliant. We visited the service on the 21st November 2013. We found the provider had addressed the issues raised at the previous visit.

We saw people were respected and involved in their care. A range of activities were made available to people who used the service. Staff had read and signed the provider�s confidentiality policy to ensure people�s privacy and dignity was upheld. The provider had ensured people�s capacity to make decisions was assessed in line with the Mental Capacity Act 2005 (MCA). Staff had also received MCA training since our last visit.

We saw care plans reflected people�s needs and were reviewed and updated monthly. The provider had reviewed their staff training plans and all staff had completed training, or were expected to complete training by December 2013. We spoke with staff about the service. One member of staff told us �It�s much better now, we are working as a team.� One relative told us �Staff are fantastic.� The provider had introduced life history books for people who used the service which included information about people�s lives and personal histories. Staff were responsible for creating and maintaining these documents. This enabled staff to provide more personalised care to people within the service.