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Archived: Hampden Hall Care Centre Requires improvement

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Inspection report

Date of Inspection: 23 March and 16 May 2011
Date of Publication: 29 June 2011
Inspection Report published 29 June 2011 PDF

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Overview

Inspection carried out on 23 March and 16 May 2011

During a routine inspection

People told us that staff involved and consulted them about their care and treatment. They said that their privacy and dignity were respected. Staff assisted them with their personal care in the privacy of their bedrooms. They were able to choose what clothes they wished to wear and whether or not they wished to participate in activities.

People said that their health care needs were looked after. They were registered with the service�s general practitioner (GP) and the GP visited the service regularly. They said that staff were very good and informed their relatives of any changes to their health care needs.

People told us that there was a variety of food choices. They said that the meals provided were tasty and the portions were adequate. There were facilities available for their visitors to make their own drinks.

People said that they felt safe in the service and they knew whom to speak to if they were not happy with a situation. They told us they had been provided with the service�s complaints procedure.

They said that their bedrooms were cleaned daily and the laundry facilities were good.

People said that there was always sufficient staff on duty to help them. They said that they had their own named carer and nurse.