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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 30 November 2013
Inspection Report published 30 November 2013 PDF

Overview

Inspection carried out on 6 November 2013

During a routine inspection

At the time of our inspection there were 30 people who lived in the home. We spoke with people and to staff. People told us that they were involved in decision making regarding their care and treatment. They were encouraged to express their opinions, preferences and views.

We spoke with three people living in the home. People told us that they experienced good quality care by people who were kind and respectful to them. We were told by people that ' you couldn't get better care at the Ritz' and that 'all of the staff were marvellous'. We were also told that there was a 'homely feel' and that they were very comfortable and well looked after.

We found that care was person centred, planned and delivered safely with regular reviews.

People told us that they felt safe in the home and we found that staff understood their roles and were committed to providing a high quality of care. People said that there were always enough staff available to meet their needs.

We found that the provider had effective systems in place to monitor and assess the quality of the service, which took into account the views of the people, relatives and staff. We saw that the provider used this feedback to make service improvements.