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Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 6 November 2012
Inspection Report published 6 November 2012 PDF


Inspection carried out on 26 September 2012

During a routine inspection

We spoke with five people living in the home and one relative. People told us they experienced a good quality of care by staff who were respectful, professional and skilled. One relative said the home had "a very friendly team" employed there who "take a great interest in people." One person living in the home said of their care, "It's been great. The care is terrific . . I am so well looked after."

People told us that they are treated well and with respect. We were told that staff respect people's privacy by closing doors and curtains during care. A person living in the home said, "I'm treated with the greatest kindness and respect . . . I couldn't wish for better." Another person described staff members as "kind and friendly" and added, "they're very good to me."

People said that they had choice in how they spent their days and there were activities available for people. A person receiving respite care stated, "I'm treating it as a holiday . . . I'm having a good time!"

People said they felt safe living at the home and relatives stated that they felt their family members were safe there. One family member said, "I don't worry about about [my family member�s] care." People said staff understood their needs and provided the support and care that was appropriate for them. People told us that staff were responsive when people asked for assistance. People told us they were supported with their medications.