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Prestige Nursing Norwich Good

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2014, talked with people who use the service and talked with carers and / or family members.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at the recruitment processes in place at Prestige, and how the service ensured that people they employed were fit to work for the service.

We looked at the records for six members of care staff. For each of the six staff, we found that there was a copy of the original application form they had completed and a copy of the responses they gave at interview. We also found that Prestige had obtained a ten year employment history for all six of these staff members, before they were offered a post.

We found that the service had ensured that all six staff members were eligible to work in the UK, and had obtained appropriate ID in order to verify their identity. The service had carried out the appropriate character checks on all six, by undertaking an enhanced criminal records bureau (CRB) check and by seeking two satisfactory references from former employers for each person. This means that appropriate checks were undertaken before staff began work.

We saw that these recruited staff had been subject to a probation period, where their performance was checked regularly to support new staff and to pick up any issues. These six members of staff had undertaken an induction with the service, which included mandatory and essential training in the principles of delivering good care.

We spoke with the relatives/guardians of six people using the service about the staff who visited them. One relative told us, "They're very diligent. They just get on with it." Another relative told us, "They make our lives so much easier. They work really hard for us." One other relative told us, "They're first class. The care is always great."