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Prestige Nursing Norwich Good

All reports

Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2014, talked with people who use the service and talked with carers and / or family members.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We looked at the records for six people using the service at the time of inspection. We found that each person had a detailed personal risk assessment and support plan document. This document included risk assessments for environment, mobility, falls, health and medical risks and the risk of pressure sores. Where risks were identified in these assessments, control measures were documented to reduce the risk of harm to the person.

In the support plan section of the document, it stated the days of the week and the times that staff would visit the person in their home. There was also detailed information for staff about what tasks would need to be carried out when they visited the person. As part of the support plan we read what staff could do to help the person maintain their independence whilst they were receiving support from Prestige staff.

The support plan document for each of the six people whose records we reviewed also included information about them, the outcomes they hoped to achieve and their personal carers, if there were any. It also documented their past medical history, dietary needs and social needs. The service held sufficient information about people to be able to support them fully.

We spoke with six relatives of people using the service. We were unable to speak to the individual’s receiving the service, as they were too unwell to speak with us. One relative told us, "…can't complain. It's been super." Another relative told us, "The care has been outstanding". One other relative of a person using the service told us, "We've never had a problem, the support has been fantastic."