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Prestige Nursing Norwich Good

All reports

Inspection report

Date of Inspection: 12 October 2011
Date of Publication: 13 December 2011
Inspection Report published 13 December 2011 PDF

Overview

Inspection carried out on 12 October 2011

During a routine inspection

We spoke with seven people who were using the service. They told us that their needs were met and that they were consulted about the care and support that they were provided with. People were complimentary about the staff that cared for them and told us that the staff always treated them with respect and listened to them. They told us that the staff members that visited them were kind, friendly and reliable and knew how to assist them with their palliative care and support. They told us that they felt safe using the service and that the staff were well trained.