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Archived: Ridgemoor Good

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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 13 August 2013
Inspection Report published 13 August 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive and identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

The provider was going through a process of reorganisation and slimming down of the management structure across Herefordshire. The manager of Ridgemoor Road was currently also managing the domiciliary care service across the county and was spending only one day a week at the home. The senior carer role at the home was finishing at the end of July 2013. Three new posts of team leader had been set up and these seniors were to work across north Herefordshire each spending one day a week at the home. It was not possible to assess if this proposed management structure would provide effective leadership for the staff at Ridgemoor Road and as a result responsive care for the people living there.

The staff said they felt that the manager was still overseeing the service and they could gain support and advice when needed. Handovers were held between each shift to help ensure effective communication. The provider had started a new staffing system where all staff worked at a different service at least once a month. This had led to staff who were based at other services covering vacant shifts at Ridgemoor Road. Staff told us it had been time consuming when these staff had been shown everything on their first shift but then had not returned to work in the home again.

The premise was well maintained, clean and homely. From a sample we saw that routine health and safety checks were carried out. The quality assurance manager carries out monitoring visits each month and we saw the most recent one of these. This showed that that effective monitoring was taking place and that actions were identified where any shortfalls were found. Staff told us that the actions identified had been completed.

Staff told us that no complaints had been received since our last inspection. We had not received any complaints and no safeguarding of vulnerable adult alerts had been raised about the service.

We saw from the training chart that all staff had completed core safety training including fire awareness and moving and handling. The need for refresher training had been planned ahead. Staff told us that they felt suitably trained and that learning and development plans had recently been completed for each worker.