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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 75.46 KB

Overview

Inspection carried out on 5 November 2012

During a routine inspection

People told us that they were very pleased with the service they received. One person told us, "It's going well" and, I'm very happy with everything". Another person told us that the service was, "Brilliant", and that they hoped the staff would, "Keep up the good work".

People told us that their views were listened to and respected. The provider held regular group meetings for the people it supported.

We found that care plans were written in a way that focussed on people’s abilities and emphasised the importance of encouraging independence. We saw that people had independence milestones and that staff were working with people to achieve them.

We saw staff treating a distressed person with sensitivity and tact. People told us that staff were always respectful. We found that care plans contained all the information staff required to deliver the care people needed.

We found that the provider had a comprehensive safeguarding policy in place. Staff were familiar with the policy.

We also found that appropriate checks were properly carried out on staff before they were allowed to start work.