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Archived: Redcote Residential Home

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All reports

Inspection report

Date of Inspection: 24 April 2012
Date of Publication: 1 May 2012
Inspection Report published 1 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People told us that the manager was accessible and would listen to them if they had any concerns. One person told us, “The manager is here all the time. She even comes in at night if she is needed. We all know she is just a phone call away.”

We also spoke to a community nurse who was visiting one person. The nurse told us, “They are good at what they do and the communication between us is good.” A visiting community nurse manager told us about the support the home provides for people who may be nearing the end of their lives saying, “The palliative care here is excellent.”

During our visit we talked with three staff members. One of the staff members told us how induction and training had been completed and how the training they had received had been used to provide care for people.

Staff said the manager was always available and that she was supportive. They also said that the checks that were made alongside the supervision and appraisal system in place had helped to ensure that people were cared for in the right way.

The staff members confirmed that if they were unsure about any aspect of their role they felt supported to raise this with senior staff or the manager.

Staff we spoke with also confirmed in addition to undertaking nationally recognised qualifications they had completed, or were due to undertake training in subjects such as helping people to move safely, safeguarding people from abuse, first aid, fire safety and infection control.

Other evidence

The manager showed us a training programme that she had developed for the home which prioritised what training was needed and when it was to take place. The manager explained how training courses provided support to staff members to gain an understanding of their roles and responsibilities.

The manager also told us that additional training was being planned for May 2012 to support staff in gaining a further understanding of the needs of people who experienced dementia.

In order to further support staff to develop their skills the manager showed us that she was in the process of signing up to a national programme called “Skills for Care” which would help further develop the skills of the whole staff team.

During our visit, we looked at some information provided by the manager and in staff files. We saw that staff had been recruited in the correct way and were getting supervision. We also saw that appraisals had been arranged for staff during 2012. We saw that the supervision sessions had happened both in a structured way and as and when needed.