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Inspection report

Date of Inspection: 24 April 2012
Date of Publication: 1 May 2012
Inspection Report published 1 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this standard.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

When asking people if they felt safe living at the home they said they thought the home was a safe place to live and that they were protected by the staff that worked there.

One person said, “I need to feel safe where I am and I feel safe here. The staff make sure we are safe from harm.”

The staff members we spoke to told us about the training they had received and the action they would take to check and keep people safe from harm.

One staff member said, “We know what to do to make sure people are safe. I would always report any concerns as soon as possible to the manager.”

Staff also told us they were aware that whistle blowing and safeguarding concerns could be reported to the manager, the home owner and external agencies.

Other evidence

Assessments we looked at that had been completed had been signed or were in the process of being signed by people to show that they agreed with them. They included information to show which decisions people could make and if they needed support to make them.

The Deprivation of Liberty Safeguards (2007) were only used when it was considered to be in the person’s best interest. This legislation is used to protect people who might not be able to make informed decisions on their own.

We saw people’s ability to make decisions about the care and support they needed had been recorded. If they were unable to make day to day decisions, meetings had been held with other professionals and family members to look at what was in their best interest. Training records and staff comments showed that training had been provided and planned about this topic.

We knew that the manager had worked together with the local authority safeguarding team, on one occasion during the last year and that she had taken action, which ensured people could be supported with their ongoing care in the safest way possible.

The manager told us that family members provided any additional support for people in order to manage their finances safely. Where people had asked the manager to look after any day to day money there was a system in place that was checked regularly by the manager. During our visit we checked one person’s finances and saw that the money available matched the accounts.

During our visit the manager showed us a report from the local pharmacist which had been completed on 14 March 2012. The report told us that people were being supported safely with their medicines and that medicines were being managed and administered correctly.

We knew that the local authority environmental officer had visited the home on 07 November 2011 and had awarded it its highest rating.