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Highfield Care Home Requires improvement

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Inspection report

Date of Inspection: 6 September 2012
Date of Publication: 1 October 2012
Inspection Report published 1 October 2012 PDF | 53.17 KB

Overview

Inspection carried out on 6 September 2012

During a routine inspection

When we visited Highfield Care Home on 6 September we talked with some of the people using the service who spoke highly of their experience of living there. We saw that people's rights and choices were respected, particularly in relation to what they ate and drank. One person said, “Yes, there is a choice, and they keep to it too – and when you get it, it’s very hot even after serving all these people”.

One person told us that they had specific dietary requirements and that the staff at the home provided them with a wide variety of food. The person also said that they needed particular supplements to support their diet and that they were given these without fail.

People told us that they were involved in decisions about daily life at the home. For instance, one person said,”The activities lady asks us what we want to do and invariably we get to do it."

People also spoke highly of the care staff at the home. One person said, “Everyone is kind here, I just cannot see how it can be better”. Another person told us, "The carers [care workers] are all very good and kind, day and night. It's nice to have someone to help you.”

People told us that they felt safe and protected from harm at this home. One person said, “You are safe day and night here”. Another person told us, "Yes, I feel comfortable and safe and protected here”.