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Archived: Alexandra Care Home Good

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Inspection report

Date of Inspection: 7 January 2013
Date of Publication: 6 February 2013
Inspection Report published 6 February 2013 PDF | 79.82 KB

Overview

Inspection carried out on 7 January 2013

During an inspection to make sure that the improvements required had been made

We spoke with one person who was able to express their views and told us they were listened to. We saw meetings for relative’s were held at the home and a review of care needs for people living at the service was provided. Representatives told us they could see improvements at the service. They also told us there was still the issue of the environment being noisy and not relaxing for their relative's to sit in for long periods of time. They told us there was a reduction in the number of new faces on duty which they liked better as agency was used less often. They told us they thought staff seemed to be responsive to people’s needs.

Representatives of people at the service told us staff at the home were able to provide support to their relative. We saw staffing numbers had been greatly improved and created a good working atmosphere for staff to work in. Staff happily showed us how they were already using parts of the new style care plan to help them write about the care they provided. They were willing to show us how they used and understood aspects of the restyled care plan. The visiting manager told us she was happy to stay and take charge of the service and to lead by example.