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Archived: Alexandra Care Home Good

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Inspection report

Date of Inspection: 31 August 2012
Date of Publication: 20 November 2012
Inspection Report published 20 November 2012 PDF | 93.54 KB

Overview

Inspection carried out on 31 August 2012

During a routine inspection

We spoke with one person who was able to express their views and told us they would expect it to be listened to. We saw meetings for relatives were held at the home and a review of care needs for people living at the service was provided. We saw that not everyone had the benefit of being involved in life at the home and their day could be lonely.

One relative told us, ”my relative needs to have their fluids but since the manager has gone there does not seem to be any monitoring of the care provided and there is an over reliance on the use of agency staff”.

One relative told us staff at the home would try to cover up when an incident had happened as staff could not explain how it had happened. However, another relative told us staff worked hard and were responsive to the needs of their relative. They thought staff were helpful and would protect their relative.

Three relatives expressed their concern as there was no permanent manager in post and they were beginning to see the impact that this was having on care.

We saw a potting shed was used to grow plants and food. We saw one person using the outdoor facilities.

One relative commented, “I think upstairs smells because they do not have enough staff to either keep the place clean or not enough care staff to keep people clean".

Three relatives told us, “standards have started to slip we had a relative’s meeting to discuss how we felt, we are looking for improvements”.