Archived: Premier Children and Young Peoples Care and Protection Services Limited

They were complimentary about the care staff and expressed that they were happy with their care and support. People spoken with did not raise any concerns about the care they received. Compliments that the provider had received included, 'My daughter looks forward to every visit Premier Children Services provide and whilst without doubt she is a happier, more content person by the time the visit has ended. Full of fun and laughter,' 'I would highly recommend the service, excellent and friendly caring staff,' 'They couldn't provide a better service. For us as a family we always look forward to every visit' and 'Absolutely superb.'

There were systems in place for the recording and administration of medication. This helped to ensure that people were kept safe.

There were systems in place to ensure care staff had been appropriately recruited and the required checks had taken place.

People using the service told us that they had been in contact with management and that were able to express their views about the service. Although none had used it, they had been made aware of the complaints procedure and received written documentation during the assessment process.

There were systems and procedures in place to help staff identify concerns and respond appropriately to the signs and allegations of abuse. Those spoken with added that they felt safe with the staff and that they considered them well trained.

People we spoke with were complimentary about the service and made positive comments. These included, 'You won't find a better company,' 'All the staff are lovely to have around ' they are like best friends' and, 'They are brilliant.'