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Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 9 January 2013
Inspection Report published 9 January 2013 PDF

Overview

Inspection carried out on 11 December 2012

During a routine inspection

During our inspection of 11 December 2012 people told us they enjoyed living at Fridhem Rest Home. One person we spoke with told us, "There is so much to do here, I really do feel at home". People also told us that staff members were understanding of their personal care needs and that they spoke to them in a kind and respectful way.

We saw that people's individual care needs were identified and that staff members were given clear guidance on how to assist people with their personal care.

People lived in a bright, clean and spacious home. However, the provider did not regularly undertake appropriate checks and, where necessary, assess potential risks to ensure people were not placed at risk of harm.

Staff we spoke with told us they felt supported in their work and that they were well trained to be able to provide care and support to people living at Fridhem Rest Home.

We saw that people were not made aware of how to make a complaint if they wanted to. Complaints policy's and procedures were out of date and did not contain accurate information to advise people who to speak with should they feel they wanted to make a complaint.