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Riverhead Hall Residential Care Home Good

All reports

Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 21 November 2012

During a routine inspection

The home was without a registered manager at the time of this visit. There was a manager from a sister service filling the post until a new manager was appointed. We have referred to them as the �Acting manager� throughout this report. At the time of our visit the acting manager was not on site but we spoke with them on the telephone to discuss our visit during the inspection and the following day.

People told us that their experience was a positive one. They were involved in the decisions about coming into the service and staff discussed their care and treatment with them. They were able to make choices and decisions about their daily lives, and the staff respected their wishes and supported their independence. One person said �I cannot praise the staff enough. They work hard but always listen to you and make time for a chat.�

We spoke with relatives who told us �The staff are supportive� and �There is a lovely atmosphere in the home, very friendly and welcoming.�

People understood about safeguarding of adults and told us that they felt safe within the service. They told us there was an open door policy within the service which worked well and they were confident of using the complaints system if they needed to.

We found through talking to people that care in the service was meeting people�s needs, however staff were not keeping care records and associated documentation up to date. We also had concerns about the management of medication within the service.