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Archived: Saxlingham Hall Nursing Home Requires improvement

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 2 January 2013
Date of Publication: 26 January 2013
Inspection Report published 26 January 2013 PDF

Overview

Inspection carried out on 2 January 2013

During a routine inspection

We spoke with four people who used the service. All expressed their satisfaction with the service provided. One said, "I am most impressed" another said, "I came for a short time but I decided to stay."

We saw that staff interacted with people who used the service in a respectful, caring and professional manner. Staff were attentive to the needs of people and responded to requests for assistance promptly.

We looked at the care records of four people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.