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Inspection report

Date of Inspection: 3 May 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF


Inspection carried out on 3 May 2012

During a routine inspection

People told us that they were involved in planning their care. They told us they were supported to take part in activities of their choosing and that their comments were listened to and acted upon. People told us they felt safe. One person told us: �They listen to what I tell them and they make sure things get done.� Another person said: �Staff are committed and connected to their work.� This person went on to say, �The staff are brilliant, we are very well looked after.� One person told us, �Its not like being at home but it�s the next best thing.�

We spoke with four visitors. They all said positive things about Townend Close. They said the staff �had time� for people; they respond to buzzers quickly and the care was �excellent� and of a �high standard.� One relative had written in a thank you letter that they �provided a caring and happy environment� and that staff know people on an �individual� basis and provide for their �different needs.�