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Inspection report

Date of Inspection: 14 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by local groups of people in the community or voluntary sector. We talked with local groups of people in the community or voluntary sector and used information from local Healthwatch to inform our inspection.

Our judgement

People were supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

There were effective recruitment and selection processes in place. The policy being used was detailed and clearly identified what checks must be carried out before staff were employed to work at Townend Close. The staff on duty during our inspection had worked at the home for between ten months and a number of years. They had therefore been through their recruitment process some time ago.

We looked at the recruitment documentation of three members of staff, which showed the necessary checks had been carried out prior to employment. There was written evidence to show the recruitment and selection policy had been fully implemented. However, the provider may wish to note that not all recruitment information was available for all staff who had transferred from another care service within the organisation.

Checks to make sure staff were suitable to work with vulnerable people included obtaining a completed application form, checks with Disclosure and Barring Service (DBS), written references and confirmation of qualifications. Candidates were interviewed by at least two members of the management team and interview notes were kept.

The manager told us that they had a minimal staff turnover and they had no staff vacancies at the time of our inspection. However, all new starters received a contract of employment and details of their job description. New starters were also given induction and familiarisation training, which covered the workplace, health and safety, fire training, health and wellbeing and moving and handling.

Staff told us that their training was up to date and that they felt skilled and equipped to carry out their roles confidently and competently. We saw written evidence of the training staff had undertaken and certificates were kept in their individual files. Staff told us they felt supported by the organisation and their managers. One member of staff told us, “We are given time to do our training in work time.” Staff were enthusiastic about their work and spoke to us about their commitment to making sure people living at Townend Close were happy and content. Staff talked about their job satisfaction and about being a valued member of the staff team.