You are here

All reports

Inspection report

Date of Inspection: 14 October 2013
Date of Publication: 6 November 2013
Inspection Report published 06 November 2013 PDF


Inspection carried out on 14 October 2013

During a routine inspection

We spoke with five visitors, fourteen people who used the service and some of the staff on duty. Before people received any care or treatment they were routinely asked for their consent. People told us they were involved in decisions about their daily lives and that staff were polite and obliging.

We used a number of methods to help us understand the experiences of people using the service. This included talking to visitors, staff and observing the care provided. People told us they were treated well by the staff. One person told us, �The care is very good here.� We observed staff being friendly and respectful towards people.

We saw from people's care records that they were supported to retain their independence as much as possible. The records we reviewed were person centred and included essential risk assessments. The information used was kept under review, to enable appropriate treatment, care and support to be given.

People were protected against the risks associated with medicines because there were appropriate arrangements in place to manage the administration of medicines safely.

There were robust recruitment and selection processes in place. People were supported by suitably qualified, skilled and experienced staff. Staff were described as �very kind and thoughtful.� People told us they felt that they were well looked after. People gave us the impression that their experiences at the service were positive and that they received a good standard of care.

There was an effective complaints system available. At the time of our inspection there were no outstanding complaints.