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Inspection report

Date of Inspection: 22 September 2011
Date of Publication: 12 October 2011
Inspection Report published 12 October 2011 PDF


Inspection carried out on 22 September 2011

During a routine inspection

People using the service told us that they were involved in decisions about their care and day to day living. For example, people said they were asked about where they wanted to go; what they wanted to do; what they wanted to eat, they also said they were free to decide when they wished to get up and go to bed. People told us they felt 'well looked after' and 'liked' living at Townend Close. One person said, "This home is second to none. It isn't my own home but it is the closest it can be. I am very well looked after by kind and considerate staff." People told us they felt 'safe' and that they had 'confidence' that if they needed to report anything, then it would be taken seriously and dealt with in a confidential way. People said they received the care they needed and did not feel 'rushed'. They said staff were 'kind and patient' and gave them enough time to receive the care they needed. Most people said that they didn�t need to wait long when they called for assistance; however one person said that it sometimes seemed to take a while particularly if it was a busy time of day, but that it was probably only about ten minutes. People told us that they were often asked about the service they were receiving and felt able to raise issues with the staff if they wanted something changing.