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Inspection report

Date of Inspection: 21 August 2012
Date of Publication: 17 September 2012
Inspection Report published 17 September 2012 PDF


Inspection carried out on 21 August 2012

During a routine inspection

We spoke with five people who used the service and three visitors. Two people told us that they had been involved in planning their care, along with their relative. One person told us, �This place is comfortable and I am happy here.�

People told us that they enjoyed their life at Thornton Hill and that they were enabled to have freedom in their daily routines. This included taking part in individual interests and keeping in contact with friends and relatives. One person told us that they had had their 'own routine� prior to moving to Thornton Hill and that this had continued when they had moved into the home. People we spoke with gave the impression that there were no set rigid routines. People particularly liked the meals and the staff working in the home. They made comments such as, �I like the staff here, they make sure I have everything I need.� One person said, "The staff keep me going, they are always cheerful." People said that the manager was good at listening to any concerns or complaints and that staff did their best to put things right.