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Inspection report

Date of Inspection: 30 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF


Inspection carried out on 30 August 2013

During an inspection looking at part of the service

Our inspection of 16 May 2013 found that people did not always experience care, treatment and support that met their needs. For example, some people needed their fluid and food intake monitoring due to an identified risk of dehydration or insufficient nutrition. These records were not being completed accurately. Another example of poor recording was in relation to repositioning charts and night time checks. We also found that people were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to safely manage them and that staff were not being fully supported to deliver care and treatment safely and to an appropriate standard.

We found at this inspection improvements had been and that action had been taken to address the shortfalls identified.

One person who used the service told us, “I am quite happy here, staff are very good.” Another person told us, “I can’t fault them here, I am well looked after.” We observed staff supporting people and offering assistance as needed. This was done in a professional, engaging and organised way.

Staff were described as ‘friendly and approachable.’ Without exception, people gave us the impression that they had good experiences at Thornton Hill.

Prior to this follow up visit we had received information of concern that staff were assisting people to get up at 5 am in order that people were up and dressed prior to the day time staff coming on duty. We therefore arrived at the home at 6:45am.