Archived: St Anne's Nursing Home

We spoke with people's keyworkers who demonstrated that they had a good understanding of the needs of the people they care for.

Care plans were routinely reviewed and there was evidence that new care plans and risk assessments were introduced when a person's changing needs required new supporting documentation. Risk assessments were accurately completed including the assessment of risks to people's skin integrity, risks associated to the use of bedrails and the risk of falls.

When we last visited the service in July 2013, we found that people were at risk of unsafe or inappropriate care as the provider did not maintain accurate records in relation to the delivery of people's care and treatment. We told the provider the date by which we expected them to meet the requirements of the regulation. When we visited this time, we found that the provider was meeting this standard.

We found that people experienced care and support that met their needs and protected their rights.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. There were enough qualified, skilled and experienced staff to meet people's needs, and people were cared for by staff who were supported to deliver care safely and to an appropriate standard.

The provider had an effective system to regularly assess and monitor the quality of service that people received. However, the provider had not ensured that people who use the service were protected against the risks of receiving unsafe or inappropriate care or treatment by making sure that clear, accurate information was recorded in documents relating to them.

Where areas of non-compliance have been identified during inspection they are being followed up and we will report on any action when it is complete.

People who use the service told us:

'The staff are okay, they will help you'

'The staff are very nice, they have hearts of gold'

'The staff are very respectful'

'You can choose what you want to eat, but I don't like the food'

'They cook what I want and I like the food here'

'I don't like it here'

'It is good here, but there are too many agency staff ' they don't always know what to do'

'I've been here for five years and it is fantastic'

We found that people's privacy, dignity and independence were respected and that people were supported to eat and drink sufficient amounts to meet their needs. People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.