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Inspection report

Date of Inspection: 26 May 2011
Date of Publication: 18 July 2011
Inspection Report published 18 July 2011 PDF

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Inspection carried out on 26 May 2011

During a routine inspection

We spoke to 5 people using the service. They all said that the staff respect their wishes and feelings and treat them with dignity. They said that their requests and preferences are listened to and acted upon.

All said they are asked their views about the service provided and some gave the example of the chef recently asking them about whether the meals offered meet their requirements. All knew that residents meetings take place, although not all would choose to attend.

All 5 people spoken with knew how they could make their views known if they are not happy with the service provided. They said that information about making a complaint and the service on offer is available in their bedrooms.

The 5 people spoken with were happy with the care they are receiving and felt that they are getting the care they need. Some comments made were;

"I am contented. The home is very good. The staff are very good. If something doesn�t suit I tell them and they fix it."

"I am happy with the service I get. The staff are lovely, the food is great, the bedrooms are nice, the home is warm and cosy."

"I am very satisfied. The staff are very caring, nothing is too much trouble for them."

"I couldn�t be in a better place. Its very homely."

"Its very pleasant, the staff are extremely friendly, the food is good and the home is kept very clean."

The people spoken with said that if they need any health or social care professional support then this is arranged by staff following their request.

All were very complimentary about the standard of food provided at the home. They said that the meals are varied. There is a choice. They are asked what meals they would like.

The 5 people spoken with all praised the standards of cleanliness at the home. Some comments made were:-

"The home is spotlessly clean."

"There are good housekeeping standards. The staff come to my room every day and clean"

The 5 people spoken with said that there is always a member of staff available when they are needed. They described the support they get from the staff positively. Some comments made were:-

"The staff are caring and kind."

"The staff are very good, nothing is too much trouble for them."

"There are good staff here, the staff are extremely friendly."

"We are very well looked after here, the staff are very helpful."