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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 21 June 2013
Inspection Report published 21 June 2013 PDF | 92.66 KB

Overview

Inspection carried out on 7 May 2013

During a routine inspection

We met seventeen people who used services, spoke to ten relatives, two visiting professionals, talked with the staff on duty and checked the provider's records. We also spoke to the newly appointed unregistered manager. One person using the service said, “We see the (unregistered) manager every morning”. We looked at surveys sent out and returned to the home for further information.

We saw people’s privacy and dignity being respected at all times. We saw and heard staff speak to people in a way that demonstrated a good understanding by staff of people’s choices and preferences. One relative said, “The staff have been so helpful".

Staff were clear about the actions they would take should they have any concerns about people's safety.

We looked at care records for three people. We spoke to staff about the care given, looked at records related to them, met with them and observed staff working with them. Both visiting health professionals we spoke with confirmed that the staff at the home were helpful by assisting them with people.

We saw that people's care records described their needs and how those needs were met. We saw that people's mental capacity was assessed to determine if they were able to make particular decisions about there lives.

As part of the quality monitoring system, people who lived in Manor Court were sent surveys to complete. These surveys asked their views of the home to show that peoples view were important to Anchor Care.