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Inspection report

Date of Inspection: 9, 10 October 2012
Date of Publication: 24 November 2012
Inspection Report published 24 November 2012 PDF | 103.54 KB


Inspection carried out on 9, 10 October 2012

During an inspection in response to concerns

Over the two day visits to Manor Court we spoke with people living at the home, relatives, staff members, a professional and the homes unregistered care manager .We looked at six people’s care files.

We saw that staff did not always treat people with respect and people were left for long periods without any interaction.

One person living in the home told us that they had to wait so long for a call bell response from staff that they were incontinent which caused them great upset and embarrassment.

We saw people’s food and fluid charts not being completed, even after a reminder by us, on the first day of our visit. Urine output charts were not completed as requested.

Care plans were not completed or updated and did not reflect people health and social care needs. This means that people’s care needs may not have been met.

We found that some of the care plans had not been signed by the person concerned even though they had capacity to do so. This means the person receiving care has not agreed to their plan of care.

One person said the home had, “Not enough staff”. One staff said, “We never have time to talk to people” and there was “No management support”.

We had received concerning information about people’s needs not being met in a timely way possibly due to low staffing levels. During our visit we saw this appeared to be the case, the home did not currently have a manager in place taking charge of the home and monitoring staffing levels.