You are here

All reports

Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 23 March 2012
Inspection Report published 23 March 2012 PDF | 54.62 KB

Overview

Inspection carried out on 1 December 2011

During a routine inspection

On the day of our visit the care manager (deputy manager) was on duty at the home and they showed us around the home and answered any questions we had.

People that we spoke with confirmed that staff always treated them with respect. We heard staff speaking with people in a kindly, friendly way.

Two of the people we spoke with knew they had care plans, one was not interested in them and the other said they had been consulted about theirs. People living at the home told us that the doctors and district nurses that visited were very good.

People told us that they liked living at the home because "I can still have a modicum of independence" and "It affords me the help I need". People also told us that the food was "sometimes good and sometimes not so good" and another said it was, "alright - not anything special, but the homemade pasties today were very nice".

People living at the home praised staff and told us, "staff care for me well", "staff are very good" and "(I) can't knock staff for anything, they are always polite and helpful".