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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF

Overview

Inspection carried out on 15 October 2013

During a routine inspection

People's needs were assessed and care and treatment was planned and delivered according to people's individual care plans.

We saw people were given appropriate information to help them with their choice of home, this was also available to relatives when they had to make a choice on behalf of their family member.

People who used the service told us they liked living in the home. "Staff are kind and caring and always help me when I call them". "I have a lovely room and they keep it so clean".

People were very complimentary about the catering and we saw home made biscuits and cakes were served with morning coffee and afternoon tea.

The home was clean and hygienic and staff were aware of their responsibilities regarding infection control.

The staff we spoke with told us they liked working in the home. They said they had received the training and supervision necessary to undertake their roles. We saw staff offered care and support to people who used the service in a sensitive and professional manner.

We looked at the provider's quality assurance systems and found a range of monitoring processes in place to monitor the quality of the service provided.