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Inspection report

Date of Inspection: 16 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

People who were able to comment told us that they were happy with the care and treatment they received. One person said; "When I need attention I use my alarm, a red light comes on outside and they come straight away. ”Another person said; “I am truly happy here. The care is very good.” One person said; “I want for nothing, it is all here.” A visitor told us; “They are in good hands here, it is well run.”

Other evidence

We saw staff engage with people in a calm and patient way, which allowed them time to explain what they wanted. Staff were then able to respond appropriately. Staff were responsive to subtle changes in peoples demeanour or mood, which showed a good understanding of each person’s needs.

We saw staff frequently offering reassurance to people who were anxious and when addressing people staff spoke clearly and at a pace which was appropriate. Care and treatment was delivered in a way that ensured people’s safety and welfare.

We spoke with six members of staff, the manager and a representative from Anchor Trust. Staff told us they thought the level of care at the service was ‘very good.’ One member of staff told us "I love my job. I enjoy what I do." There was a 'busy' atmosphere around the home and people were seen to respond positively to staff throughout our visit. People were helped to move around the home as they wished, with as little or as much assistance as they required.

There were arrangements in place to deal with foreseeable emergencies.

We saw evidence that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans contained appropriate risk assessments and information about how people’s individual needs were to be met. However, the care provider may find it useful to note that some care plans needed to be updated, having not been reviewed for over a month.