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Inspection report

Date of Inspection: 16 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered.

The provider was meeting this standard.

User experience

We used a number of different methods to help us understand the experiences of people using the service, including talking to people and observing the care being delivered because some of the people using the service had complex needs, which meant they were not able to give us their views. Throughout the visit we saw staff treating people with respect and dignity. We observed staff being kind and accepting of people.

A number of the people we met during our inspection were able to tell us what they thought about the service. We engaged in conversation with 15 people and one visitor. Everyone said they were satisfied and happy at Borrage House. One person said; "We get excellent care here, we are very well looked after.” Other comments included; “The staff are sensitive when they help me dress and undress, they try to look away or make sure I am covered up.” Nine people said they were involved in their care, with their preferences being sought and taken into consideration. This included being enabled and supported to live their lives as independently as they wished.

Other evidence

People expressed their views and were involved in making decisions about their care and treatment. Residents meetings were held every three months, the last one was held on 2 April 2012. This gave people the opportunity to voice their opinions and have their views heard about the service. Everyone was encouraged to attend, those who wish not to were provided with a copy of the meeting minutes. The minutes showed a good debate was had about many aspects of the running of the home.

Routine comment cards were provided to people after being in the service for six weeks. Any comments are acted upon.

People who used the service were given appropriate information and support regarding their care or treatment. We looked at the care records for four people. We found evidence that people were involved in planning their care, treatment and support where possible. If a person did not have the capacity to make a decision about their care then staff obtained the views of the person who 'knows them best' in order to gain an insight into what the person may have chosen given the opportunity.

People's diversity, values and human rights were respected. People who used the service understood the care and treatment choices available to them.

During our visit we observed an activity session and saw staff behaving in a respectful, inclusive and professional manner.