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Inspection report

Date of Inspection: 16 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF

Overview

Inspection carried out on 16 April 2012

During a routine inspection

We engaged in conversation with 15 people and one visitor. Everyone said they were satisfied and happy at Borrage House. One person said; "We get excellent care here, we are very well looked after.� Other comments included; �The staff are sensitive when they help me dress and undress, they try to look away or make sure I am covered up.� Nine people said they were involved in their care, with their preferences being sought and taken into consideration. This included being enabled and supported to live their lives as independently as they wished.

People who were able to comment told us that they were happy with the care and treatment they received. One person said; "When I need attention I use my alarm, a red light comes on outside and they come straight away. �Another person said; �I am truly happy here. The care is very good.� One person said; �I want for nothing, it is all here.� A visitor told us; �They are in good hands here, it is well run.�

People told us that they found staff to be 'kind, appropriately trained and competent.'