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Archived: Abbeywood Outstanding

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Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 26 July 2013
Inspection Report published 26 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the care plans for six people who used the service. We saw people's needs had been assessed prior to their admission to the home. We spoke with people's relatives who informed us there had been an assessment of their relative's needs prior to them moving into the home. One relative said "My husband had a thorough assessment before he moved into the home. They are always assessing his needs. The staff have done a great job under difficult circumstances." The assessment documents we looked at covered a number of areas that included communication, skin integrity, mobility, mental state, cognition, eating, drinking, personal hygiene, pain, medicines, lifestyle and end of life care. This meant staff assessed people's needs prior to them moving to the home and their needs were kept under review.

People's care and treatment reflected relevant research and guidance.

We saw people's care plan documentation included risk assessments and included for example assessments with regards to people's skin integrity, personal safety, mobility, eating and drinking, behaviours and sleeping. We saw where people had been assessed as at risk of the development of pressure ulcers the waterlow assessment had been completed to assess their on-going risk. The waterlow assessment is a pressure ulcer assessment tool used to assess a person's risk of developing a pressure ulcer. This meant

the home had used risk assessment tools and national guidance to assess and manage people's risks in relation to their care and treatment.

People experienced safe and effective care.

We spoke with and observed staff as they provided people's care. They demonstrated they had understood people's needs well and they were able to describe to us the care people required. One member of staff told us "I have been here for some time and I know the residents well. We can always look at the care plans they are updated often and tell us all we need to know." This meant care and treatment was planned and delivered in a way that

was intended to ensure people's safety and welfare.