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Archived: Abbeywood Outstanding

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Inspection report

Date of Inspection: 3 July 2013
Date of Publication: 26 July 2013
Inspection Report published 26 July 2013 PDF

Overview

Inspection carried out on 3 July 2013

During a routine inspection

Many of the people at Abbeywood Care Home were unable to tell us about their experiences in a meaningful way. To help us to understand the experiences people have we used our SOFI (Short Observational Framework for Inspection) tool. "SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us."

People who could express a view told us staff treated them respectfully. One person told us �The staff look after us well and always treat us in a dignified way.� One relatives spoken with told us their family member "Mum is always treated with dignity and respect".

Risks to people's health and welfare were assessed and care was planned and delivered according to people's needs. The provider worked in cooperation with other health and social care professionals to ensure people�s needs had been met.

People were protected from the risks of acquiring an infection because infection control practices at the home had improved. The procedures and practices regarding medicine management were robust and kept people safe.

Staffing levels were sufficient to ensure people�s needs were met. The quality of the service at the home was monitored frequently and effectively.