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Archived: Abbeywood Outstanding

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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

Overview

Inspection carried out on 8 January 2013

During a routine inspection

A number of people at Abbeywood had dementia and were unable able to tell us about their experiences. To help us to understand the experiences of people have we used our SOFI (Short Observational Framework for Inspection) tool.

The SOFI tool enabled us to spend time watching what was going on in the service and helped us to record how people spent their time, the type of support they received and whether they had positive experiences. We spent time on each of the units observing care and found that people had positive experiences.

People who could communicate with us in a meaningful way told us staff always asked their consent before providing any care.

They told us they enjoyed the food, and that if they did not like what was on the menu, the Chef would provide an alternative. We spoke with people about whether or not they had a choice of food, some said they did, others said that they did not.

They told us told us their rooms and the rest of the home was clean. Relatives spoken with told us the home was very clean, and that if there were any issues staff responded quickly to address them.

People they had not had to make a complaint, but said they would be confident that any complaints would be dealt with. Relatives spoken with told us that that on occasions where they had minor concerns, staff dealt with them quickly and resolved the issues.