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Archived: Westminster Homecare Limited (Leicester)

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All reports

Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with 20 people who used the service and their representatives as part of our inspection. All people told us they felt safe and comfortable with the care workers.

A member of the management team explained that care workers were provided with training in the safeguarding of vulnerable adults during their induction into the service and that this was updated on an annual basis. Care workers spoken with confirmed that they had been provided with this training; they knew about the signs of abuse and told us about the action they would take to report matters.

The management team were aware of their responsibilities around safeguarding and knew the procedures to follow when a safeguarding concern was raised. This included referring the concern to the relevant safeguarding authorities and when necessary, the referral to the DBS [Disclosure and Barring Service]. The DBS is a service that holds information about people who are unsuitable to work with vulnerable people.

Safeguarding policies were in place and care workers had been provided with copies of these when they joined the service.

Procedures were in place to safeguard people's finances and care workers were aware of these when handling peoples' money. Financial transaction sheets were completed and these were regularly audited by a member of the management team. This ensured that people’s finances were being properly protected.