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Archived: Westminster Homecare Limited (Leicester)

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All reports

Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Care and treatment was planned in a way that ensured people’s safety and welfare.

Reasons for our judgement

We spoke with 20 people who used the service and their representatives to find out their views about the care and support they received. All people we spoke with told us they were receiving appropriate care and support that met their needs. People told us that they had a care plan in a folder at their home and that care workers referred to the care plan. People said that care workers treated them with dignity and respect and said they were very reliable.

Comments included: “Carers are brilliant, they know exactly what to do”, “I’ve had them for four years and they’ve really looked after me well” and “They do a good job in a difficult field”.

We looked at the records for five people who were receiving care and support from the service. For people who were funded through social services, information had been received from them prior to the persons care package starting. For people who were funding their own care, initial information had been obtained from them as to what help and support they needed. From this information their care plans had been developed and these provided the care workers with the information they needed to properly support them. The care plans seen during this visit were person centred and included each person’s personal preferences with regard to their care and support.

We spoke with three care workers as part of our inspection. They told us that care plans were helpful and accurate. Care workers felt well supported by the managers and told us they were always introduced to a person by an assessor prior to providing any support for people.

Comprehensive risk assessments had been completed. These included a moving and handling risk assessment, a medication risk assessment, and an environmental risk assessment. The completion of these documents ensured that risks to both the person using the service and/or the care workers were identified and, wherever possible, minimised.

Regular reviews were being carried out with the people who use the service. This ensured that they continued to receive the care and support appropriate to their needs and that they remained happy with the service they were receiving.

Daily records were being kept of the tasks the care workers were completing when attending each person's call. These were regularly monitored by a member of the management team and ensured that the care workers continued to provide the care and support that had been agreed.