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Archived: Westminster Homecare Limited (Leicester)

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Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF | 74.69 KB

Overview

Inspection carried out on 27 November 2013

During a routine inspection

We spoke with 20 people who used the service and their representatives to find out what people�s experiences of the service were. People we spoke with were very satisfied with the agency and their care workers. People told us that care workers were reliable and competent and that care workers knew what support was required. We were told that care workers treated people with dignity and respect. People were comfortable allowing care workers into their homes.

Comments included: �We�ve been really quite pleased, no problems at all�, �I�m very happy with the agency� and �It�s the perfect agency�. One person told us that the care and support they received had enabled them to remain in their home. They said �Without them I wouldn�t be where I am today�.

Care plans and risk assessments had been completed. These showed care workers the actions to be taken to meet each person�s individual needs and the actions to take, to minimise any possible risks associated with the care and support they provided.

We spoke with three care workers as part of our inspection. They told us they were well supported by the service and had access to training and support from the managers. Staff we spoke with had a good understanding of the needs of people who used the service and were positive about their roles.

Monitoring systems were in place including the use of quality surveys. This provided people with the opportunity to share their thoughts on the support they received.