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Westminster Homecare Limited (Luton) Requires improvement

All reports

Inspection report

Date of Inspection: 9, 16, 17 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF

Overview

Inspection carried out on 9, 16, 17 September 2013

During a routine inspection

We spoke with 15 people who used the service, eight staff and the registered manager. People said that they were happy with the care provided and that staff �definitely� and �absolutely� respected their privacy and dignity.

We found that people�s needs had been assessed to ensure the care they received was safe and effective.

The agency had procedures in place to ensure that people were safeguarded against the risk of abuse and staff had been provided with appropriate training.

We found that the agency had an infection control policy to promote good infection control practice. Staff showed a good understanding of infection control processes. For example, a staff member said, �We always wear gloves and aprons when providing personal care.�

We found that the agency had effective recruitment procedures to ensure appropriate checks were undertaken before staff commenced work. Staff were appropriately supported to enable them to deliver safe and effective care to people who use the service.

We found that the agency had a system in place to assess and monitor the care provided to people. This ensured people were listened to, acted on and concerns addressed in a timely manner.