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Westminster Homecare Limited (Luton) Requires improvement

All reports

Inspection report

Date of Inspection: 7 February 2012
Date of Publication: 17 February 2012
Inspection Report published 17 February 2012 PDF

Overview

Inspection carried out on 7 February 2012

During a routine inspection

As part of this review we visited nine people who received care and support from Westminster Homecare Limited (Luton).

During our visits on 07 and 08 February 2012 we had the opportunity to view their care files and speak with them and / or their families.

Everyone said they were happy with the support they received and that they felt safe and trusted the staff from agency that supported them. They told us they were always treated respectfully by staff, who also showed respect for their home and property when they visited.

They had confidence in the staff that supported them, and said that they were helpful and friendly, and appeared confident and competent in their role.

Most people confirmed that staff from the office would contact them from time to time with regards to their satisfaction of the service they received. People told us that they felt their opinions were always listened to, and that the Manager always took swift action to address any concerns they may have immediately.