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Inspection report

Date of Inspection: 21 October 2013
Date of Publication: 19 November 2013
Inspection Report published 19 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 21 October 2013, observed how people were being cared for and talked with staff.

Our judgement

The provider was not meeting this standard as there were inadequate support arrangements in place for staff who workerd at Lyndon house.

Reasons for our judgement

We spoke to a number of staff during our visits and asked them about support arrangements at Lyndon house. Some of staff told us they found the management difficult and at times the manager used inappropriate language, shock techniques and staff felt bullied and manipulated by the manager. Most of the staff we spoke to told us they would rather speak to a care manager or team leader than approach the manager because of the way they were treated.

Staff had told us at our previous visit that they received regular supervision. However when we asked staff the approximate date of their last supervision we were told they could not remember. We had identified gaps in the support arrangements and supervision and appraisals were not up to date. We had previously spoken to the manager about the gaps in the frequency of supervision and the fact that the appraisal process had not been completed for any staff yet. The manager then provided us with a schedule showing the planned dates for supervision and Appraisals to be completed. This lack of formal supervision and appraisal meant that staff did not always have the opportunity to discuss their work related matters in an appropriate environment where they felt safe to talk about concerns, and when concerns were raised, they were often not addressed and dismissed by the manager. This left staff feeling unsupported with nowhere to go when issues arose.

At the previous inspection on 22 and 27 August 2013 we told the provider that Improvements were required to maintain compliance with this standard. Following our most recent inspection the improvements had not been made and the provider was not meeting this standard.