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Inspection report

Date of Inspection: 22, 27 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF


Inspection carried out on 22, 27 August 2013

During a routine inspection

We carried out a responsive review of compliance over two days, following the receipt of some concerning information which was sent to The Care Quality Commission. However we found people to be well cared for and people looked happy and relaxed in their surroundings. People were dressed appropriately and we observed people had drinks and snacks provided in the lounges or in their bedrooms. We observed people participating in a number of activities throughout the home.

We observed good staff interaction and people spoke positively about their experiences at Lyndon house. We spoke to staff about safeguarding people from abuse and noted staff were aware of the process should they have any concerns.

We looked at staff supervision and appraisal records and noted that there were some gaps in the frequency of the supervision arrangements and appraisals had not been completed yet for any staff.