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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 28 December 2012
Inspection Report published 28 December 2012 PDF

Overview

Inspection carried out on 26 November 2012

During a routine inspection

During our visit, on 26 November 2012, we spoke with nine people who lived at Lyndon House, visitors and staff.

The people we spoke with were all positive about the service and the staff who supported them. People told us that the staff were kind and caring. One person told us that the staff "do things for you" and gave an example of the extra lengths a member of staff had gone to. They said they liked "the freedom" the service provided, enabling them to do what they wanted. Another person, who liked to spend time in their room, told us it was "wonderful" and like ' living in my own flat'. We noted that there was a varied activity programme and people felt free to choose what to take part in. For some people the spiritual aspects of this service and the availability of a chaplain was very important to them. One person told us the best thing about the service was the "good atmosphere".

People confirmed that staff treated them with respect and dignity. Individuals' commented on their appreciation of the cleanliness and decoration of the service and their ability to add their own possessions and furnishings to their rooms. People commented on the freshly ironed bed linen and ironed clothing, which all added to their feelings of dignity.

We confirmed that people had good access to community health services.

The provider needed to take action to review some of the health and safety checks being carried out to ensure people's safety.