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Inspection report

Date of Inspection: 12 April and 12 May 2011
Date of Publication: 6 June 2011
Inspection Report published 6 June 2011 PDF


Inspection carried out on 12 April and 12 May 2011

During a routine inspection

The people who live in Lyndon House that we spoke to on the telephone on the 12 April 2011 told us that they feel their care workers respect their privacy and dignity, that they are listened to and that what they say is then taken notice of and acted upon. They confirmed that they were asked about how they would like their care provided and they said that they felt able to make decisions about their care; for example what time they would like to get up in the morning or go to bed at night and whether or not they wanted to take part in activities. They said that they felt very comfortable about discussing their care needs and how they are met with both the care staff and management of the home. Everyone that we spoke to said that the standard and responsiveness of the care they experienced was good.

When we asked some of the people we spoke to about how long they have lived in Lyndon House, how they came to be living there and the process they went through in making their decision, they told us that they had been able to visit beforehand if they wanted to and that they had been given all the information they needed. One of the people we spoke to said that the reality had �exceeded� their expectations.

People who live in Lyndon House told us that they were encouraged to do as much for themselves as they felt able to, which maintained their skills and independence.

When we spoke to some of the people who live in Lyndon House they told us that the food was, as one person put it; �problematic�. Recurrent themes were of lack of variety and what was said to be poor quality of the meat provided. On the other hand, other people we spoke to said the food was satisfactory or even good and one person commented on the introduction of curries and sweet and sour dishes onto the menu as being positive.

All of the people we spoke to, including relatives of people living in Lyndon House told us that the standard of cleanliness in the home was very high. �Spotless and never smells� was one comment.

When we spoke to people living in the home about the numbers of staff on duty they told us that they thought there were times when there were not enough. This was predominantly at week-ends or in the evening and resulted at times in longer than usual delays in call bells being answered.

People confirmed that there are residents� meetings held from time to time and that they feel able to speak to the manager at any time about any concerns they have or to make comments about the routine operation of the home.