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Inspection report

Date of Inspection: 18 October 2013
Date of Publication: 3 December 2013
Inspection Report published 03 December 2013 PDF


Inspection carried out on 18 October 2013

During a routine inspection

Due to their complex needs, the five people living at Hylton House were unable to share direct views about their care. We therefore used observations and looked at care records to help us understand their experiences. We met with the registered manager and four members of staff.

People living in the home had learning and physical disabilities, sensory needs and could not communicate verbally. During our visit we saw positive interactions between staff and people who use the service. The staff showed understanding and insight into people's different needs and knew how to respond to individual communication styles and body language of people using the service. We saw that people were relaxed and comfortable around the staff.

People using the service had personalised care plans that were regularly reviewed to make sure they got appropriate care and support. Where people did not have mental capacity to consent, care was provided in their best interests. A wide range of health and social care professionals were involved in people's care. Others close to them, such as their family members, were also involved in decisions about their care.

People had the right specialist equipment to promote their independence and meet their assessed needs. Arrangements were in place to check that equipment was safe for people to use.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were safe and effective staff recruitment processes in place. This meant people were protected from the risk of being cared for by unsuitable staff. There were enough staff on duty to provide the level of care and support each person needed. People were supported by staff who knew them well and understood their needs.